The old parts were returned neatly packaged along with the fully serviced shock –
impressive. Ready for 10,000 to 30,000 more miles.
For this conventional shock service, Nick at Touratech disassembled, cleaned, and inspected the shock body and shaft, preload adjuster, damping piston, and shims. Replacing the damping piston ring is included. If any other worn or damaged parts need replacing (like the bump stop and seal head on my shock), Touratech only charges the cost of the parts – all labor is included. The remote reservoir did not need servicing, but oddly, the retainer ring for the lower clevis had come partially adrift, so Nick replaced the lower clevis, retainer ring, and circlip for good measure. The gang at Touratech had never seen this happen before; must have been that big jump…
Once the shock was reassembled with fresh oil and nitrogen, Nick carefully boxed it up and shipped it back, and I was riding the BMW again within three weeks. Although I hadn’t noticed any degradation in performance before it was serviced, the rear suspension felt firm, supple, and controlled, as good as the first day I installed the Extreme shock back in 2013.
Touratech also changes shock springs and services its electronic shocks and fork cartridges, all at a reasonable cost with free return shipping – all good reasons to consider putting its suspension products on your ADV bike in the first place.
For more information about Touratech Suspension, visit the Touratech website.
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